Refund policy
You may return your order within 60 days after receiving your order.. We will refund the purchase amount to your original payment method within five working days (Monday-Friday) of receiving the returned parcel.
How to return an item:
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Email us at info@bodylign.com and let us know that you wish to return your order (or part of it).
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Wait for a response from our customer service team to confirm whether the return is accepted.
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Pack the product securely, ideally in its original packaging.
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Send the parcel to the return address provided by our customer service.
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Share the tracking number with us once the parcel has been shipped.
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Once we receive and inspect the returned items, we will issue a refund to your original payment method for the returned products.
Items excluded from return:
The following items are non-refundable and non-exchangeable:
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Sealed products that have been opened
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Customised or personalised items
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Items that cannot be returned due to their nature
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Products in the categories “Beauty”, “Baby & Toddler”, and “Sports” (due to hygiene reasons)
Please note: Return shipping costs are the customer’s responsibility and will not be reimbursed.
Return Address:
Address: Transistorstaat 65G
City: Almere
Postcode: 1322 CK
Country: The Netherlands
Important: You are responsible for ensuring the parcel is sent to the correct address. If the parcel is sent to the wrong address or a valid tracking number is not provided, the return will be deemed invalid.
Order Cancellations:
Orders are processed very quickly in our system. Therefore, cancellations are only possible within 12 hours of placing your order.
Damaged or incorrect items:
We're very sorry! Unfortunately, damage can occur during shipping. If you receive a damaged or incorrect item, please contact us within 30 days of delivery.
📩 For questions regarding damaged products: info@bodylign.com